terms and conditions

This is a courtesy translation. In case of any divergence, the Portuguese version is the official, binding document.

At FLOWGA we cultivate a space of movement, presence and growth in community.

To ensure a safe, organised and respectful experience for everyone, we share below the Terms and Conditions that guide the studio’s operation.

Terms and Conditions of Use — FLOWGA

1. Framework

These Terms and Conditions govern the use of the services provided by the FLOWGA brand, operated by FLOWGA, LDA (NIPC: 517988623), including group classes, private sessions and other associated services.

Participation in any activity or service implies full acceptance of these conditions.

2. Studio access

• Access to the studio is reserved for students with a valid booking for the class.
• The studio may only be used in the presence of a member of the FLOWGA team and during opening hours.

3. Class capacity

• Classes run with a limited number of participants, with class capacity defined by the studio’s management.
• Responsible management of bookings is essential to ensure balanced access to classes and the smooth running of the FLOWGA community.

4. Class arrival rules

• To ensure classes run smoothly and the practice is safe, students are advised to arrive at least 5 minutes early.
• Entry to the class may not be allowed after it has started, so as not to compromise the structure of the session or the safety of participants.
• Where applicable, the room may be closed up to 5 minutes after the start of the class.

5. Physical condition and safety

• By taking part in classes, students confirm that they are physically fit to practise physical activity and that they take part in classes voluntarily and at their own risk, respecting their limits and following the guidance of the FLOWGA team.
• Students must inform the team of injuries, medical conditions or relevant limitations before the start of the class.
• If a student feels unwell before or during practice, they must stop the activity and immediately inform a member of the team.

Pregnancy and postpartum:

• Students who are pregnant or in the postpartum period must inform the FLOWGA team of their condition in advance.
• Where applicable, medical authorisation for physical activity may be requested before taking part in classes.
• Participation in classes in these circumstances is at the student’s own risk and in accordance with medical advice.

6. Use of the space and equipment

• Students undertake to use the space and equipment with care and responsibility, always following the team’s instructions.
• Cleaning materials are provided, and each student is asked to clean the equipment used after class.
• The use of mobile phones during class is not permitted

7. Personal belongings

• FLOWGA is not responsible for personal items left unattended in the studio.
• Students are advised to keep their belongings with them or properly stored while on the premises.

8. Schedules

• Class schedules may change whenever necessary.
  Whenever possible, students will be notified through the booking platform or FLOWGA’s official channels.

9. Payments and access

• The FLOWGA team reserves the right to suspend access to classes or bookings in the event of outstanding payments, until they are settled.

10. Conduct in the studio

• To ensure a safe, respectful practice environment focused on collective well-being, all students must follow the guidance of the FLOWGA team while in the studio.
• Students must respect the instructions given by instructors and team members.
• Participation in classes implies acceptance of the instructor’s technical guidance, and students must follow the instructions given during practice.
• The instructor may adapt, modify or interrupt exercises whenever deemed necessary to ensure the safety or suitability of the practice.
• FLOWGA promotes a practice environment based on respect, safety and collective well-being.

The FLOWGA team may ask a student to leave the studio if their behaviour:

• compromises safety
• interferes with the running of classes
• violates standards of hygiene or respect in the space.

11. Right of refusal

FLOWGA reserves the right to refuse access to, or remove, any student from the studio if:

• there are outstanding payments.
• their behaviour interferes with the studio’s operations.
• safety is compromised.
• standards of hygiene or etiquette are violated.
• the student is under the influence of alcohol or illicit substances
• these Terms and Conditions are violated

12. Insurance

FLOWGA holds the mandatory insurance for the practice of physical activity, in accordance with Article 14 of Decree-Law no. 10/2009 of 12 January, as amended by Law no. 27/2011 of 16 June.

13. Sale of products

• Some FLOWGA products may be available for sale in the studio through team members.

14. Contact and complaints

• Questions, suggestions or complaints may be sent to: geral@flowga.pt

15. Validity and updates

These Terms come into force upon publication and remain valid until the next update.

FLOWGA reserves the right to modify these Terms and Conditions whenever necessary, and regular consultation of this page is recommended.

For detailed information on plans, bookings, cancellations and specific membership conditions, please refer to the full Terms and Conditions provided at the time of enrolment.