privacy policy

This is a courtesy translation. In case of any divergence, the Portuguese version is the official, binding document.

At FLOWGA, the privacy and protection of our students’ and users’ personal data are treated with complete seriousness and respect.

This Privacy Policy transparently describes how personal data is collected, used and protected in connection with the use of the website and the services provided by the studio.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.

1. Data controller

The controller responsible for processing personal data is:

FLOWGA, LDA
NIPC: 517988623

Rua António Andrade, 1147 – 1º andar
2820-287 Charneca da Caparica
Portugal

Email: info@flowga.pt
Phone: +351 967 983 798

2. Personal data collected

In connection with the use of the website and the provision of FLOWGA’s services, different categories of personal data may be collected, namely:

Identification data:

Full name
Date of birth
Citizen Card number
Tax Identification Number

Contact data:

Email address
Phone number
Address, town and postal code

Administrative data:

Information required for invoicing
Data associated with payments

Data related to the practice:

Information provided in the enrolment form
Type of classes or services attended

Where applicable, information related to physical assessments or technical guidance may also be collected, when necessary for the provision of the service.

In connection with the provision of FLOWGA’s services, information related to the practice of physical exercise, general physical condition or training goals may be collected, when provided voluntarily by the student.

This information is intended exclusively to enable more adequate and safer technical guidance during the practice of the activities.

This data is processed only to the extent necessary for the provision of the services and on the basis of the data subject’s consent, and is handled with special care and confidentiality.

Where applicable, the data collected is intended exclusively to adapt the practice to each student’s individual characteristics, promoting a safe, mindful practice appropriate to their level.

4. Collection and use of images

Occasionally, photographs or videos may be captured on FLOWGA’s premises, namely for purposes of institutional communication and promotion of the studio’s activity.

The use of images for communication or marketing purposes will always take place with the prior consent of the data subject, and that consent may be withdrawn in writing at any time.

5. Purpose of data processing

The personal data collected is used exclusively for purposes related to FLOWGA’s activity, namely:

Management of enrolments and bookings:

Management of classes and scheduling
Organisation of groups and sessions

Provision of services:

Technical guidance of the practices
Communication related to participation in the activities

Invoicing and administrative management:

Issuing of invoices
Processing of payments

Communication with students:

Information related to services, schedules or the studio’s operation

Communication and promotion:

Sharing of news, events or content related to FLOWGA, where applicable.

6. Legal basis for processing

The processing of personal data is based on:

Performance of the contract or provision of services requested by the data subject
Compliance with legal obligations, namely tax and accounting obligations
The data subject’s consent, where applicable
FLOWGA’s legitimate interest in managing and improving its services.

Personal data may be shared with external entities only when necessary for the operation of the services or compliance with legal obligations.

These entities may include, for example:

Management and booking platforms used by the studio
Invoicing and accounting platforms
Insurers, exclusively in the event of an accident insurance claim
Banking institutions in connection with authorised payments.

FLOWGA ensures that all entities involved process personal data in accordance with applicable legislation.

8. Embedded content from external platforms

FLOWGA’s website may include content from external platforms, such as social networks.

For example, content from Instagram, owned by Meta Platforms, may be embedded, allowing posts to be viewed directly on the website.

Interacting with that content may lead to the collection of browsing data by those platforms, in accordance with their respective privacy policies.

9. Data retention

Personal data will be retained only for the period necessary to fulfil the purposes for which it was collected or for the period required by legal obligations.

After that period, the data will be securely deleted or anonymised.

10. Rights of data subjects

Under applicable legislation, the data subject has the right to:

Access their personal data
Request the rectification of incorrect data
Request the erasure of data (“right to be forgotten”)
Request the restriction of processing
Object to the processing of their data
Request data portability, where applicable.

11. Exercising rights

To exercise any of the rights referred to above, the data subject may contact FLOWGA at the following email address: info@flowga.pt

If users consider that their rights have not been duly respected, they may lodge a complaint with the Comissão Nacional de Proteção de Dados (CNPD), the Portuguese data protection authority.

12. Data security

FLOWGA implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or improper disclosure.

These measures include protection of digital systems, control of access to information and internal security procedures.

13. Changes to the Privacy Policy

FLOWGA reserves the right to update this Privacy Policy whenever necessary, namely to ensure its compliance with legislative or operational changes.

The most recent version will always be available on the website.